FAQ

All our shoe items are made to order and ship 3 weeks after you place your order. We pride ourselfs in being sustainalbe and this ensures top quality, reasonable price, and top sustainability.

We also pride ourselves on top customer service! You will get detailed updated emails for all your orders.

The rest of our inventory ships usually 3-5 days after you order.

You will receive a shipping confirmation email so you can excitedly track your order

Our customer service team is always at the ready to answer any questions you may have. Use the Contact Us page on our website to speak to our lovely staff.

For Apparel, Shoes, Jewelry you have 7 days from the date your order arrives to return. Items must be in same conditions as sent to you and tags must still be on items

For Bath N Body we do not accept returns due to the nature of the product.

For Candles you have 7 days from date of arrival to return

For Food items we do not accept returns due to the nature of the item.

Please email us before returning any items. We will send you a confirmation email with info on how to ship back to us.

We try our best but sometimes life happens. If your item is damaged please use the contact us page on our site for a replacement or refund.

We LOVE making custom items for our customers.

Do you have a shoe design that you always wanted? Or maybe some custom jewelry?

Contact Us to discuss how we can make this awesome item for you.

Yes! We started West Urban as a wholesale and retail candle company in 2017. We would love to send you a wholesale price list. Just contact us.